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December 19, 2025The Institute of Educational Research Chonnam National University

AI Chatbots in University LMS: Educational Potentials and Limitations

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Authors

SLSeonmi LeeYLY. H. LeeNKNam Ju Kim

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Overview

Thematic analysis reveals gaps in user experience and learning support features of AI chatbots in university LMS.

Key Points

  • This research investigates the functions and educational implications of AI chatbots in university Learning Management Systems.
  • Selected AI chatbots from seven Korean universities for comparison across functional, technical, and educational dimensions.
  • Conducted in-depth interviews with six students and three faculty members at one university.
  • Analyzed data thematically based on official documents, user manuals, and videos.
  • Findings highlight a gap between the intended and actual functions of AI chatbots in LMS.
  • Most chatbots primarily support basic administrative tasks, lacking advanced learning features.
  • Users reported issues such as limited integration with course content and low awareness of chatbot capabilities.

Cite This Study

Lee et al. (2025) studied this question.

synapsesocial.com/papers/69449a892f0218eca95084fehttps://doi.org/10.35510/jer.2025.47.3.27
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