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This research investigates the impact of COVID-19 on airline technical efficiency globally and the role of service quality in recovery.

December 20, 2025Acta Avionica JournalOpen Access

Recovery of the Airline Providers After Pandemics: Incorporating Quality Measures To Measure Technical Efficiency

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Implication

Quantitative analysis shows significant declines in technical efficiency for airlines, highlighting sustainability and service quality's role in recovery.

Key Points

This research investigates the impact of COVID-19 on airline technical efficiency globally and the role of service quality in recovery.
Analyzed quarterly data from 2014-2024 on fleet, fuel, labor, and maintenance inputs.
Employed Data Envelopment Analysis (DEA) including a network slack-based model.
Assessed both optimistic and pessimistic efficiency bounds during the COVID-19 period.
Observed a 14% median drop in technical efficiency during 2020-2021.
Found only three airlines remained fully efficient: Singapore Airlines, Swiss, and Wizz Air.
By 2024, half of the airlines operated below 95% of their 2019 efficiency level.

Cite This Study

A 2025 study studied this question.

synapsesocial.com/papers/6945e9325151ab1219e4d4e1 https://doi.org/10.35116/a.2025.0010

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Implication

Quantitative analysis shows significant declines in technical efficiency for airlines, highlighting sustainability and service quality's role in recovery.

Recovery of the Airline Providers After Pandemics: Incorporating Quality Measures To Measure Technical Efficiency

Discussion

Member takes

Implication

Key Points

Cite This Study

Recovery of the Airline Providers After Pandemics: Incorporating Quality Measures To Measure Technical Efficiency

Discussion

Member takes

Implication

Key Points

Cite This Study

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