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The study investigates how work–family conflict and job stress affect turnover intention, emphasizing job satisfaction's mediating role.

February 5, 2026Open Access

The mediating role of job satisfaction in the effect of work–family conflict and job stress on turnover intention

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The study investigates how work–family conflict and job stress affect turnover intention, emphasizing job satisfaction's mediating role.
Quantitative causal-associative research design
Data collected from 94 contract employees in the hospitality sector
Utilized a structured questionnaire for data gathering
Analyzed data using variance-based structural equation modeling (SEM-PLS)
Work-family conflict and job stress significantly increase turnover intention.
Job satisfaction significantly decreases turnover intention.
Job satisfaction negatively correlates with both work-family conflict and job stress.
Mediation analysis shows job satisfaction partially mediates the relationship between work-family conflict and turnover intention.

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Quantitative analysis reveals work–family conflict and job stress influence turnover intention through job satisfaction.

Suarjaya et al. (2025) studied this question.

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