Abstract The paper explores logistics service providers (LSPs) in the context of material flow coordination and examines the correlation between digitalization and the implementation of selected coordination features. It includes a literature review and interviews with 18 experts in LSP operations to assess how digitalization influences the adoption of key material flow coordination elements. The study aims to determine the impact of technologies used by LSPs on the implementation of these elements, thereby expanding the logistics coordination concept by integrating the role of digitalization. Findings indicate that while LSPs seek to implement basic material flow coordination elements, they lack sufficient knowledge about advanced technologies like AI bots and Digital Twins. A strong positive correlation was observed between the number of technological solutions implemented and experts’ perceptions of coordination capabilities. Different coordination elements require varying levels of technological adoption, with greater implementation leading to improved coordination possibilities. The study provides practical insights for LSP managers regarding the necessary technologies for easier integration of fundamental coordination elements. Additionally, it examines international LSPs to evaluate their potential for digital transformation. The paper highlights the significance of digital solutions in material flow coordination as a crucial mechanism for managing contemporary distribution networks.
Hawre Zangana (Sun,) studied this question.