Implications of Controversy Research for Management

Several researchers have documented that controversy in which opposing views are openly discussed can contribute to decision making. A series of experimental andfield studies by the author and his associates has identified the dynamics of controversy and specified interpersonal conditions that affect controversy's outcomes. Findings indicate that controversy must be well managed before it is productive and must suggest the procedures and skills needed to make problemsolving groups effective. Controversy occurs in many organizational settings, but its potential role has been largely overlooked. This review suggests the implications of controversy research for strategic decision making, performance appraisal, and participation.