What question did this study set out to answer?

This work assesses whether digitalization enhances air cargo terminal operations or merely adds technology without benefits.

Evaluating performance deficiencies in Asian air cargo terminals: The gap between digitalization and operational effectiveness

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Examines digitalization's impact on operational effectiveness in air cargo terminals, suggesting improvements are needed.

This work assesses whether digitalization enhances air cargo terminal operations or merely adds technology without benefits.
Employing a hybrid approach using Best–Worst Method (BWM) and Failure Mode and Effects Analysis (FMEA).
Collecting expert opinions from the Asian air cargo industry.
Evaluating performance deficiencies through process integration and information system interoperability.
Identified manual documentation and fragmented information flows as high-risk failure points.
Found that aligning digital efforts with process redesign can reduce failure rates by 60-75%.
Determined that physical capacity improvements alone are insufficient for operational gains.

Rodbundith et al. (2026) studied this question.

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