What question did this study set out to answer?

The aim is to improve customs clearance processes within international logistics companies to enhance efficiency and reduce operational costs.

Improvement of Business Processes on Custom Clearance for International Logistics Companies

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Examines customs clearance improvements in logistics, indicating enhanced efficiency through technology and re-engineering.

The aim is to improve customs clearance processes within international logistics companies to enhance efficiency and reduce operational costs.
Adopts a process-oriented and technology-driven approach using Business Process Re-engineering and Systems Thinking theory.
Utilizes document analysis, business process modeling (BPMN), and logistic regression analysis to compare traditional and improved clearance models.
Clearance efficiency improved from 40% under the traditional model to 88% with the redesigned process.
Reduction in clearance time and bottlenecks was observed, enhancing trade facilitation and regulatory control.

Jeremiah Iwasen Mzughulga (2026) studied this question.

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