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This article explores theories and concepts related to a company’s inclusive approach with internal and external stakeholders. It investigates how inclusiveness manifests in these relationships.

May 1, 2026Przedsiębiorczość MiędzynarodowaOpen Access

Company’s inclusive approach to internal and external stakeholders: In search for theories and concepts

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Authors

AWAlicja Winnicka–WejsUniversity of Economics in Katowice ABAleksandra BurgielUniversity of Economics in Katowice AMAnna MercikUniversity of Economics in Katowice

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Systematic literature review explores inclusion theories and practices in company-stakeholder relations.

Key Points

This article explores theories and concepts related to a company’s inclusive approach with internal and external stakeholders. It investigates how inclusiveness manifests in these relationships.
Conducted a systematic literature review following a seven-step procedure.
Performed bibliometric and content analysis of articles from the Scopus database.
Utilized VOSviewer to identify influential publications and popular concepts related to inclusiveness.
Identified key theories in inclusion studies including stakeholder theory and inclusive leadership theory.
Developed a list of manifestations of inclusiveness for both employees (organisational culture, management) and customers (marketing, customer experience).
Operationalised 'inclusive approach' based on critical elements such as stakeholder inclusion and social inclusion.

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Winnicka–Wejs et al. (2026) studied this question.

synapsesocial.com/papers/69f44223967e944ac5565e09 https://doi.org/10.15678/ier.2026.1201.07

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Company’s inclusive approach to internal and external stakeholders: In search for theories and concepts

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Member takes

Implication

Key Points

Cite This Study

Company’s inclusive approach to internal and external stakeholders: In search for theories and concepts

Discussion

Member takes

Implication

Key Points

Cite This Study

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