What type of study is this?

This is a Quantitative Study study.

May 6, 2026Public Organization Review0 citationsOpen Access

From Registration to Activation: A Quantitative Analysis of Citizens’ Uptake of a Downstream Co-production Service for Inclusive Mobility in Rome (Italy)

ESElina De SimoneRoma Tre University GGGiuseppe Lucio GaetaUniversity of Naples - L'Orientale FLFederica LanternaRoma Tre University

Key Points

The research investigates the determinants of voucher activation timing in the Taxi Voucher Program.
Analyzed implementation of the Taxi Voucher Program post-COVID-19 pandemic.
Assessed urban mobility options for vulnerable groups like the elderly and women.
Examined the co-production processes between authorities and citizens.
Identified factors affecting the timing of voucher activation.
Highlighted positive outcomes for urban mobility services.
Showed effective collaboration with private transport providers.

Abstract

Abstract This paper examines the implementation and outcomes of the Taxi Voucher Program in Rome, introduced in the aftermath of the COVID-19 pandemic to provide safe urban mobility options for vulnerable groups, including women, the elderly, and persons with disabilities. The program is framed as an example of downstream process for the co-production of service delivery, involving digitally mediated participation in service delivery between municipal authorities, citizens and private transport providers. The study aims to assess the determinants of voucher activation timing and discuss the implications for inclusive mobility policy.

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