Innovation During Implementation: Configuration and CAPM

In this paper some issues concerning the nature of technological development are examined, with particular reference to a case study of the implementation of Computer Aided Production Management (CAPM). CAPM is an example of a configurational technology, built up to meet specific organizational requirements. It is argued that there is scope in the development of configurations for significant innovation to take place during implementation itself, through a distinctive form of learning by "struggling to get it to work". Some policy implications are outlined in conclusion: the need to recognize the creative opportunities available in this type of development, and the need to facilitate industrial sector-based learning processes.