What question did this study set out to answer?

This research aims to analyze how customer sentiments in food delivery apps evolve over time.

May 8, 2026International Journal of Versatile Research and AnalysisOpen Access

Tracking Changing Customer Sentiments in Food Delivery Apps: A Sentiment Drift Analysis of Swiggy and Zomato

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Mixed-method analysis shows changing customer sentiment in food delivery apps, indicating a need for continuous feedback monitoring.

This research aims to analyze how customer sentiments in food delivery apps evolve over time.
Analyzed customer reviews from Swiggy and Zomato
Utilized natural language processing (NLP) and statistical techniques
Collected primary data to assess sentiment changes
Identified significant variations in customer sentiment over time
Highlighted influences of app usability and service quality on sentiments
Emphasized the need for continuous customer feedback monitoring

S et al. (2026) studied this question.

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