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Evaluates telepsychotherapy's impact on access in primary health care, highlighting key effectiveness factors.
OBJECTIVE: To evaluate a brief telepsychotherapy service within the Brazilian Unified Health System in a Brazilian capital (April 2024-April 2025), analyzing its functioning, outcomes, and contribution to access in primary health care (PHC). CONCLUSION: Telepsychology is a relevant strategy to expand access and reduce unmet demand in PHC. However, challenges regarding adherence and continuity persist. Effectiveness depends on clear workflows, qualified teams, and engagement and integration strategies between PHC and specialized services.
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Pereira et al. (2026) studied this question.
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