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Purpose This paper aims to develop an overarching basis to consider issues of quality in higher education. Design/methodology/approach An attempt is made to synthesise different approaches to management in higher education. Findings The article concludes that it is possible to synthesise a model, based on existing literature, to uniquely address higher education. Research limitations/implications The model developed is a conceptual one as emphasised by the title. Originality/value Provides a thought framework for addressing the quality issues in higher education.
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Srikanthan et al. (2007) studied this question.
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