Evaluating The Performance Of Higher Education Institutions Through Significant Relationships Between The Five Dimensions Of Service Quality

One of the important determinants of a country's competitiveness is the quality of its higher education.This quality comes from a combination of excellent learning processes and public satisfaction with the services delivered.Assessment of student satisfaction is important in determining the quality of services in higher education institutions (HEIs).Remaining competitive requires superior institutions of higher learning (HEIs) to continue to acquire, maintain and build stronger relationships with students.The main purpose of this paper is to evaluate student satisfaction with the services provided by IPT.Specifically, early studies found a significant relationship between the five dimensions of service quality (tangibility, reliability, responsiveness, assurance, and empathy) or SERVQUAL and student satisfaction.Even the signs generally show that the majority of students are satisfied with the facilities provided by the university.Such findings should help universities make better strategic plans to improve student satisfaction in particular and overall performance in general.In general, the study shows that all five dimensions of service quality are associated with student satisfaction.