Digital tools for optimizing the educational process of a modern university under quarantine restrictions

Aim: The study is topical because of the provision of distance learning based on the experience of National University of Culture and Arts. Method: Systemic, socio-communicative, competence , sociological methods (questionnaires and interviews) were chosen as methodological of the research. Participants: The sample consisted of 120 students and 30 teachers of the of Information, Library and Archival Affairs who were selected during the draw. Data : The survey was conducted using Google Forms and mathematical package of statistical processing Statistica 6.1. Data analysis and results: The results of a survey of teachers and to higher education institutions on the topic “Using social networks and digital platforms for classes under the conditions of quarantine restrictions” allowed to scientifically substantiate need for deeper knowledge of such tools as Google Meet (79%), Zoom (13.78%) and Google (11.62%), which are preferred by entrants. Almost a third of entrants (34.26%) noted the of scientific and methodological support for learning the subjects. The study showed high of messengers in distance education. The study found that in the process of organizing in the student-teacher system, it is necessary to consider the priority of Telegram on basis of which it is necessary to implement a chatbot for convenient and effective exchange of about the educational process. Further research should focus on the effectiveness of the of Telegram. The effectiveness of using chatbots should also be considered. Chatbots can be used automate routine components of the learning process.