Abstract The article presents information on a comment on the paper "An Experimental Evaluation of Measurements of Information System Effectiveness," by Kristi Yuthas and Martha M. Eining that appear in the 1995 issue of the "Journal of Information Systems." Yuthas and Eining investigated the appropriateness of the usage and satisfaction measures for decision performance by examining the relationships among three commonly used measures of information system effectiveness: decision performance, usage, and satisfaction. They fail to explain why these three constructs were chosen and other often used constructs such as user involvement, user participation and information quality, were ignored. The research question that they address is whether information systems success is a single construct that can be measured with various interchangeable measures. The experiment conducted in this study was accomplished using student subjects completing an inventory control task. While the use of student subjects in an experimental setting allows researchers to examine and explore relationships that may hold true in the real world, the results of the study are not beneficial if the internal validity of the experiment is not strong. Little information regarding the background of the subjects used in the study was provided.
Vicky Arnold (Fri,) studied this question.