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This research investigates the appropriateness of usage and satisfaction measures as substitutes for decision performance in assessing information systems.

June 15, 2026Journal of Information Systems

An Experimental Evaluation of Measurements of Information System Effectiveness.

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KYKristi YuthasUniversity of Central Florida MEMartha M. EiningUniversity of Utah

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Implication

Experimental evaluation demonstrates caution in using usage and satisfaction as surrogates for decision performance.

Key Points

This research investigates the appropriateness of usage and satisfaction measures as substitutes for decision performance in assessing information systems.
Laboratory study utilizing a computerized accounting information system.
Subjects performed inventory management tasks under varying situational factors such as feedback and complexity.
Examined relationships among decision performance, usage, and satisfaction measures.
Usage and satisfaction are closely related to decision performance but do not serve as reliable surrogates.
Situational factors differentially affected decision performance, usage, and satisfaction measures.
Results suggest caution in interpreting the effectiveness of information systems based on satisfaction and usage.

Cite This Study

Yuthas et al. (1995) studied this question.

synapsesocial.com/papers/6a2f97c8a1cfeec490828c4b https://doi.org/10.2308/jis-9709053757

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An Experimental Evaluation of Measurements of Information System Effectiveness.

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Cite This Study

An Experimental Evaluation of Measurements of Information System Effectiveness.

Discussion

Member takes

Implication

Key Points

Cite This Study

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