What question did this study set out to answer?

This research analyzes frictions in information system development caused by the relationship between designers and users. It aims to understand how user participation affects system quality and decision making.

June 15, 2026Journal of Information Systems

Friction in the design of information systems: The design dilemma.

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Authors

RRRonald H. RaschAuburn University JYJeffrey A. YostCollege of Charleston

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Implication

The article examines the frictions in information system design impacting user decisions and system quality, suggesting implications for improved design practices.

Key Points

This research analyzes frictions in information system development caused by the relationship between designers and users. It aims to understand how user participation affects system quality and decision making.
Utilized a principal-agent framework to model interactions between users and designers
Explored scenarios involving user input during the design phase and its impact on system quality
Identified conditions leading to contracting frictions and the design dilemma.
In some cases, unobserved user input does not create contracting friction, allowing for warranty of system usefulness.
In other instances, user input leads to contracting friction, resulting in lower quality systems than feasible with observable input.
Outlined situations where the design dilemma arises, affecting the information system design process.

Cite This Study

Rasch et al. (1997) studied this question.

synapsesocial.com/papers/6a2f980ca1cfeec490829122 https://doi.org/10.2308/jis-697363

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Implication

The article examines the frictions in information system design impacting user decisions and system quality, suggesting implications for improved design practices.

Friction in the design of information systems: The design dilemma.

Discussion

Member takes

Implication

Key Points

Cite This Study

Friction in the design of information systems: The design dilemma.

Discussion

Member takes

Implication

Key Points

Cite This Study

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