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July 12, 2026BMC Health Services ResearchOpen Access

Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study

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Authors

KBKholoud Abdullah BabkairKing Saud bin Abdulaziz University for Health SciencesSHSawsan HanafiKing Abdullah International Medical Research CenterMAMohamed Eldigire AhmedKing Saud bin Abdulaziz University for Health Sciences

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Overview

Cross-sectional study identifies factors influencing satisfaction in emergency department patients, suggesting improvements for care delivery.

Key Points

  • This research aims to identify clinical and non-clinical factors that affect patient satisfaction in an emergency department setting.
  • Analytical cross-sectional study conducted in a tertiary care center in Saudi Arabia
  • Included 298 adult patients who completed a structured questionnaire on satisfaction factors
  • Analyzed data using descriptive statistics, Spearman correlation, and multivariable linear regression.
  • Communication with physicians showed the strongest positive correlation with satisfaction (ρ = 0.46)
  • Communication with nurses and explanation of treatment also significantly influenced satisfaction (ρ = 0.40 and ρ = 0.38 respectively)
  • Waiting time during stay was a key factor (ρ = 0.41), suggesting its importance in patient experience.

Cite This Study

Babkair et al. (2026) studied this question.

synapsesocial.com/papers/6a5331ce4f7abc118adeda66https://doi.org/10.1186/s12913-026-15082-0
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