Examining the impact of technological innovations on turnover intention of hotel employees: the mediating roles of job insecurity and job engagement

This research examines the effects of technological innovations on job insecurity, job engagement, and turnover intention in the hotel industry. Benefiting from Self-Determination Theory (SDT) as the theoretical background, the study examines how applying innovative technologies within hotels influences employees’ attitudes and behaviors, especially job insecurity, job engagement and turnover intention. Using a quantitative research methodology, a self-administered survey was directed to 500 hotel employees. Responses from 400 employees were analyzed with PLS-SEM. The results showed that the increased usage of technological innovations in the hotel industry cannot only diminish job engagement as hotel employees perceive that their jobs are threatened to be replaced by automated service or cutting-edge software but also lead to a feeling of job insecurity. Likewise, the study shows that job insecurity significantly increases employees’ intent to quit. Furthermore, job insecurity was found to increase the influence of technological innovations on turnover intention. The research results contribute to the current studies by providing a nuanced understanding of the twofold-edged nature of technological innovations in the hotel industry and deliver some theoretical and practical implications for better integration of employees in this technological revolution for ensuring sustainable organizations.