PulseExploreJournal ClubResearchersJournals
Instagram
HomeJournal ClubExplore
Synapse
⌘+K
Synapse
August 3, 2026Iconic Research and Engineering JournalsOpen Access

A Study on Customer Satisfaction Towards E-Commerce Logistics Services

View Full Paper
Ask AI
Bookmark
Share

Authors

UVU P VeerendraKMK Srinivas Murthy

Discussion

Loading...

Member takes

Overview

Descriptive study analyzes customer satisfaction in e-commerce logistics services, suggesting improvements for loyalty.

Key Points

  • This study aims to evaluate customer satisfaction levels regarding logistics services in e-commerce.
  • Collected primary data from 200 respondents using a structured questionnaire.
  • Adopted a descriptive research design and convenience sampling technique.
  • Analyzed data using percentage analysis.
  • Most respondents reported satisfaction with logistics services from platforms like Amazon and Flipkart.
  • Key factors influencing satisfaction included safe packaging, delivery speed, order accuracy, and tracking systems.
  • Issues such as damaged products and delayed deliveries negatively impacted customer experiences.

Cite This Study

Veerendra et al. (2026) studied this question.

synapsesocial.com/papers/6a70405975942ff7265e5567https://doi.org/10.64388/irev10i2-1720262
View Full Paper
Ask AI
Bookmark
Share