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This paper looks at how international students encounter the interlibrary loan process in the academic library, and describes some of the stumbling blocks that these students have in using the interlibrary loan system. The interlibrary loan borrowing interview and bibliographic instruction with an interlibrary loan component are recommended as effective methods of teaching international students about interlibrary loan. The paper also explores how an interlibrary loan department can access the foreign research materials requested by international students.
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Suzanne Irving (1994) studied this question.
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