Work Stress Mediates the Effect of Workload Against Employee Turnover Intention at BRI Kuta Branch Office

The ability of a company to achieve its goals relies heavily on its workforce, which plays a vital role. Managing human resources effectively ensures they contribute positively to the company's progress. A common occurrence in companies is when a high employee turnover is associated with the company's good performance. This research aims to investigate the role of work stress as a mediator between workload and employees' intention to leave the banking industry, specifically focusing on the employees of BRI Branch Office banking marketing in Kuta. A non-probability sampling technique was used, and participants completed a closed questionnaire. The analysis included 116 marketing workers using the Partial Least Square (PLS) approach within the Structural Equation Model (SEM). The study's results revealed that workload and work stress significantly and positively influenced turnover intention among employees. The workload was found to have a positive and significant effect on work stress. Furthermore, work stress partially mediated the relationship between workload and turnover intention. These findings have important implications for the BRI Kuta Branch Office, as they suggest prioritizing workload management, addressing work stress, and tackling employee turnover intention. By focusing on these factors, the company can enhance its sustainability and strive for improved productivity.