The Effect of Quality Management on the Performance in Aviation Industry in Nigeria

The increasing demand by clients for better quality of transportation services in Nigeria has encouraged many companies especially in the aviation industry to provide quality services in order to grow in the marketplace. To meet this feat, the aviation industry in Nigeria has invested substantial resources in adapting and implementing quality management practices in their operations. The objective of this study is to evaluate the effect of quality management practices on the operational performance in Aviation industry in Nigeria. However, the specific objectives are to determine the relationship and the effect of quality management practices and operational performance in aviation sector. This study design is a descriptive research survey design which was analyzed using correlation and multiple regression analysis to evaluate the relation and the effect of quality management practices on operational performance. These analyses were carried out using statistical data for social scientist (SPSS v.22). The study reveals that there are positive and statistically significant relationship between quality management practices and operational performance at 5% level of significance. The study also concludes that quality management practices have significant positive effect on operational performance of aviation industry in Nigeria. The study therefore recommends that quality management practices should be effectively managed in the industry because each practice improves different aspects of firms’ operational performance.