Single administrative point: Idea, legal regulation and practice in Serbia

The modern concept of networked and e-government introduces single administrative point (SAP) into the organizational and functional architecture of public administration as key communication hubs. This global trend is coming to Serbia almost 20 years later if we take the practice and regulations of countries close to us, such as Austria and Slovenia. In 2016, GAP introduced this institute in our country, and seven years later, the Regulation on SAP was adopted. It seems that many questions about this "new" phenomenon of modern administration have not yet been clarified, although we have. We must be aware that in the near future eSAP will actually become an application on our mobile phones. ESAP will predominantly be electronic applications that offer eGovernment parties. Such an SAP is a place that represents an entrance or "window" through which a party enters a programmatically designed communication network of procedures between organs.