Telehealth phone calls to 36 reachable heart failure patients during the COVID-19 pandemic resulted in medication adjustments for 4 patients, lifestyle advice for 10, and hospital referrals for 3.
Observational (n=48)
No
Proactive telehealth calls to heart failure patients during the COVID-19 pandemic facilitated necessary medication adjustments and triage, reducing unnecessary hospital visits.
The usefulness of telehealth is well known in working with heart failure patients.1-3 It is important to appreciate it in various situations, like Coronavirus Disease 2019 (COVID-19) pandemic when many fragile heart failure patients having limited access to the healthcare system are either afraid to visit hospitals or uncertain which symptoms qualify for a visit.4 Forty-eight patients with a history of at least one hospital admission in the less densely populated town of Boshruyeh during the past year were called. The patients, few of whom contacted hospital, were provided with phone lines to reach the healthcare system if they had any symptoms during the early days of COVID-19 outbreak. Thus, we planned phone calls to heart failure patients by the attending cardiologist. Of the 48 patients, five had died, and seven did not answer or were unavailable. From the remaining 36 calls, there was a dose increase for diuretic therapy for four patients because of increasing orthopnoea and oedema symptoms. Lifestyle modification plans for 10 patients having increased salt intake by different processed food due to the Nowruz (New Year holidays) and three patients were advised to visit the hospital for dyspnoea, severe oedema, and decreased urinary output. From the remaining 19 patients, there was no change in plan for 16, three of whom were asked not to visit hospital for the non-significant symptoms. We listed two examples from interviews with heart failure patients by a cardiologist. Patient 1 suffered biventricular failure with a prosthetic valve who experienced headaches and high international normalized ratio for the past 2 months and avoided the hospital. She was persuaded to have her international normalized ratio checked. Patient 6 was ischaemic cardiomyopathic with radicular leg pain intending to visit hospital. He was suggested bed rest and taking some acetaminophen rather than visiting hospital. Both patients were educated about important signs and symptoms and were grateful for calls and the relief. While many healthcare workers are busy with COVID-19-related admissions,5 telehealth is urgently needed by doctors during the outbreak in less affected smaller towns for high-risk patients. For patients in rural areas without heart failure clinic, service could be provided through phone by cardiologists or nurses with heart failure expertise. Implementing this in larger cities in the near future and continuous self-care education to heart failure patients can also help in unbidden situations.6
Ramandi et al. (2021) conducted an observational in Heart failure (n=48). Telehealth phone calls was evaluated on Clinical actions taken based on telehealth assessment. Telehealth phone calls to 36 reachable heart failure patients during the COVID-19 pandemic resulted in medication adjustments for 4 patients, lifestyle advice for 10, and hospital referrals for 3.