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The integration of artificial intelligence (AI) into public governance has transitioned from speculative administrative foresight to an active operational imperative. This study presents a comprehensive Systematic Literature Review (SLR) synthesizing empirical, theoretical, and institutional evidence on AI applications across public administration over a nine-year temporal window (2018–2026). Following the PRISMA 2020 protocol, an initial corpus of 7,865 records retrieved via an audited computational pipeline from the OpenAlex database was screened, yielding 60 high-impact studies strictly published in SCImago Q1 journals. Bibliometric and thematic analyses reveal an exponential acceleration in scholarly output post-2022 (86.7%), yet demonstrate persistent domain skew: 56.7% of studies treat AI as a generalized, technology-agnostic construct, and generative AI remains underrepresented (1.7%). Thematic synthesis maps the transformation of frontline discretion from Lipsky’s street-level bureaucracy to screen-level and system-level bureaucratic paradigms. Anchored in public management theory, we propose an Integrative Socio-Technical Governance Framework and articulate three theoretical propositions (P1–P3) bridging administrative discretion, algorithmic accountability architectures, and administrative burden mitigation.
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Momeni et al. (2026) studied this question.
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