This study analyzes the transition toward anticipatory public administration through the use of artificial intelligence (AI). Despite the growing deployment of predictive models, a clear research gap remains regarding the socio-technical prerequisites—such as institutional trust, data infrastructure, and ethical–legal frameworks—that condition their success. To address this, a Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines, retrieving 68 open-access articles published between 2020 and 2025 from the Scopus and Web of Science databases. Data synthesis was performed using descriptive bibliometric mapping and qualitative thematic analysis. The results show that scientific interest has experienced accelerated growth since 2024, highlighting a preference for machine learning systems that automate service delivery. While AI enables significant benefits, including a 40% reduction in budgetary errors and early fraud detection, progress is hindered by algorithmic opacity (“black box” models), the risk of structural bias, and civil servants’ confirmation bias. The study concludes that technological complexity must be subordinated to democratic safeguards. To this end, a research agenda is proposed alongside practical implications, recommending that public institutions implement mandatory independent algorithmic audits, enforce strict interpretability standards in public procurement, and adopt hybrid regulatory frameworks to ensure fair and accountable governance.
Pazos et al. (Wed,) studied this question.