Pengaruh Co-Worker Support Dan Family-Friendly Policies and Practices Terhadap Work Engagement Dengan Work-Life Balance Dan Behavioural Work-Life Conflict Sebagai Variabel Mediasi

This study examines the influence of Co-worker Support (CWS) and Family-Friendly Policies and Practices (FFPP) on Work Engagement (WE), both directly and indirectly through Work-Life Balance (WLB) and Behavioural Work-Life Conflict (BWLC) as mediating variables, among civil servants (ASN) in Tembilahan District, Indragiri Hilir Regency. A quantitative design was employed with a census of all 110 ASN at the District Office and eight sub-district offices. Data were collected through a seven-point Likert questionnaire and analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.2.9. The measurement model met the criteria of convergent validity, discriminant validity, and reliability. The model explained 19.8% of the variance in WLB, 30.0% in BWLC, and 30.8% in WE. CWS (β = 0.242; p = 0.001) and FFPP (β = 0.311; p = 0.000) positively affected WLB. Contrary to the hypothesised negative direction, CWS (β = 0.375; p = 0.000) and FFPP (β = 0.306; p = 0.003) positively affected BWLC, and BWLC positively affected WE (β = 0.408; p = 0.000). WLB, CWS, and FFPP had no significant direct effect on WE. BWLC significantly mediated the effects of CWS (β = 0.153; p = 0.005) and FFPP (β = 0.125; p = 0.026) on WE, whereas WLB did not. These findings indicate that BWLC is a more effective transmission mechanism than WLB in linking workplace resources to work engagement in the Indonesian public sector. Keyword: co-worker support; family-friendly policies and practices; work engagement; work-life balance; behavioural work-life conflict; civil servants. Abstrak: Penelitian ini menguji pengaruh Co-worker Support (CWS) dan Family-Friendly Policies and Practices (FFPP) terhadap Work Engagement (WE), baik secara langsung maupun tidak langsung melalui Work-Life Balance (WLB) dan Behavioural Work-Life Conflict (BWLC) sebagai variabel mediasi pada Aparatur Sipil Negara (ASN) Kecamatan Tembilahan, Kabupaten Indragiri Hilir. Penelitian menggunakan pendekatan kuantitatif dengan sensus terhadap seluruh 110 ASN di Kantor Camat dan delapan kantor kelurahan. Data dikumpulkan melalui kuesioner skala Likert tujuh poin dan dianalisis dengan Partial Least Squares Structural Equation Modeling (PLS-SEM) menggunakan SmartPLS 3.2.9. Model pengukuran memenuhi kriteria validitas konvergen, validitas diskriminan, dan reliabilitas. Model menjelaskan 19,8% variasi WLB, 30,0% variasi BWLC, dan 30,8% variasi WE. CWS (β = 0,242; p = 0,001) dan FFPP (β = 0,311; p = 0,000) berpengaruh positif terhadap WLB. Berlawanan dengan arah negatif yang dihipotesiskan, CWS (β = 0,375; p = 0,000) dan FFPP (β = 0,306; p = 0,003) berpengaruh positif terhadap BWLC, dan BWLC berpengaruh positif terhadap WE (β = 0,408; p = 0,000). WLB, CWS, dan FFPP tidak berpengaruh langsung secara signifikan terhadap WE. BWLC terbukti memediasi pengaruh CWS (β = 0,153; p = 0,005) dan FFPP (β = 0,125; p = 0,026) terhadap WE, sedangkan WLB tidak. Temuan ini menunjukkan bahwa BWLC merupakan mekanisme transmisi yang lebih efektif dibandingkan WLB dalam menghubungkan sumber daya kerja dengan keterikatan kerja ASN di sektor publik Indonesia. Kata kunci: co-worker support; family-friendly policies and practices; work engagement; work-life balance; behavioural work-life conflict; ASN.