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This study aims to analyze the value of amanah (trustworthiness) in counselors’ efforts to maintain counselee confidentiality in the digital era from the perspective of Islamic Guidance and Counseling, and to identify the challenges and practical applications of this value in digital counseling services. This study employs a literature review with a descriptive-qualitative approach. Data were obtained from scientific journal articles, the Qur’an, counselors’ codes of ethics, academic books, and legislation on personal data protection, and were analyzed through content analysis comprising identification, categorization, comparison, and interpretation. The findings indicate that amanah serves as a moral foundation for counselors in maintaining trust, respecting privacy, and protecting counselees’ personal information. The challenges include data breaches, insecure communication platforms, unauthorized access, and the dissemination of information through screenshots or social media. Amanah can be applied by explaining the limits of confidentiality, obtaining counselees’ consent, using secure platforms, restricting data access, and managing information responsibly in accordance with professional ethics and applicable laws. The novelty of this study lies in integrating amanah, professional ethics, and personal data protection principles into a conceptual framework of counselors’ responsibilities for counselee confidentiality in the digital era.
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Assafira et al. (2026) studied this question.
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