The Influence of Internal Communication and Human Resource Development on the Professionalism of Health Workers at the Lubuk Tanjung Community Health Center, Lubuklinggau City

This study was conducted to determine the influence of internal communication and human resource (HR) development on the professionalism of healthcare workers at the Perumnas Lubuk Tanjung Community Health Center (Puskesmas) in Lubuklinggau City. A quantitative approach was employed, utilizing a total population sampling method (census) that included all 40 healthcare workers as respondents. Data were collected via Likert-scale questionnaires and analyzed using the Partial Least Squares (PLS) method. The analysis results indicate that internal communication has a positive and significant effect on healthcare worker professionalism, supported by a T-statistic of 3.074 and a P-value of 0.002 (<0.05). Furthermore, HR development was also found to have a positive and significant effect on professionalism, evidenced by a T-statistic of 2.829 and a P-value of 0.005. The study demonstrates that effective coordination and competence enhancement through systematic training are key factors in improving the professionalism of healthcare workers in the delivery of public services.