Desenvolvimento de um sistema de denúncia de problemas urbanos para apoio à gestão pública municipal.

The rapid growth of urban centers imposes complex challenges on municipal public management, particularly regarding infrastructure maintenance, general upkeep, and the prompt addressing of citizens' needs. Traditionally, communication channels between citizens and the public administration are characterized by bureaucracy and sluggishness, hindering the real-time identification of issues such as faulty public lighting, potholes, and the illegal disposal of waste. Given this context, this paper presents the development of a digital system for reporting urban problems, designed to support municipal public management and promote digital governance based on the "smart city" concept. Methodologically, this research is an applied study that employs requirements engineering and software modeling to design the tool. The proposed system enables citizens to act as active urban sensors, logging incidents with geolocation data and attached photographs. For municipal authorities, the solution provides an integrated administrative dashboard capable of generating heat maps and statistical reports, thereby optimizing the triaging of issues, the deployment of field teams, and predictive decision-making by the relevant municipal departments. It is concluded that the implementation of this tool can help strengthen civic engagement, enhance public transparency, and streamline the allocation of financial and human resources within local government.