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E-Supply Chain Management and Customer Satisfaction in Indonesian E-Commerce

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Effective e-SCM implementation significantly improves process efficiency, service responsiveness, and product availability.
Factor analysis identified six critical success factors, including market adaptation and technology utilization, affecting operational performance.
The study used a quantitative approach with 252 respondents to assess the impact of e-SCM on customer satisfaction.
Practical implications highlight the need for e-commerce companies to address integration complexity and cybersecurity risks.

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Quantitative analysis reveals significant improvements in operational performance and customer satisfaction through effective e-SCM practices.

Sarjono et al. (2025) studied this question.

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Quantitative analysis reveals significant improvements in operational performance and customer satisfaction through effective e-SCM practices.