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This is a Quantitative Survey study.

September 10, 2025Jurnal ASIK Jurnal Administrasi Bisnis Ilmu Manajemen & Kependidikan

The Influence of Leadership Style and Service Quality on Public Satisfaction in Kelurahan Pondok Jagung, Serpong Utara, Tangerang Selatan

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Authors

ABAhmad Robeth BahrudinUniversitas Islam Negeri Maulana Malik Ibrahim

Discussion

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Implication

Quantitative survey reveals leadership style and service quality significantly influence public satisfaction, indicating areas for governance improvement.

Key Points

Leadership style positively influences public satisfaction, contributing 31.4% to its overall levels.
Service quality also significantly affects public satisfaction, contributing 30.6% to these satisfaction rates.
Simultaneously, leadership style and service quality explain 42.2% of the variations in public satisfaction.
Improving leadership style and service quality is crucial for enhancing public trust and satisfaction.

Cite This Study

Ahmad Robeth Bahrudin (2025) studied this question.

synapsesocial.com/papers/68c1a5ff54b1d3bfb60e0106 https://doi.org/10.59639/asik.v3i2.106

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Implication

Quantitative survey reveals leadership style and service quality significantly influence public satisfaction, indicating areas for governance improvement.

The Influence of Leadership Style and Service Quality on Public Satisfaction in Kelurahan Pondok Jagung, Serpong Utara, Tangerang Selatan

Discussion

Member takes

Implication

Key Points

Cite This Study

The Influence of Leadership Style and Service Quality on Public Satisfaction in Kelurahan Pondok Jagung, Serpong Utara, Tangerang Selatan

Discussion

Member takes

Implication

Key Points

Cite This Study

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