The Influence of Competence and Work Facilities Through Service Quality on Public Satisfaction at the Kuala Tungkal Primary Tax Service Office, West Tanjung Jabung Regency

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Public satisfaction at the Kuala Tungkal Pratama Tax Service Office was rated high, with a score of 4,955.
Competence scored 3,754 and work facilities scored 5,401, both categorized as high or good in their respective evaluations.
PLS analysis revealed that improved service quality from competence and facilities positively affects public satisfaction.
Enhancements in both competence and facilities support attainment of quality public services, further driving public satisfaction.

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Descriptive verification research indicates enhanced service quality increases public satisfaction, emphasizing competence and facilities.

Novalynda et al. (2025) studied this question.

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Descriptive verification research indicates enhanced service quality increases public satisfaction, emphasizing competence and facilities.