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Analysis of The Influence of Website Application Quality, Service Quality and Trust on Consumer Decisions to Transact on Gojek Applications in the Pier Industrial Area of Pasuruan District

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Higher app quality and service reliability increase consumer trust and decisions to use Gojek.
Over 190 million downloads highlight Gojek's significance in Indonesia's ride-hailing market.
A survey of Gojek users working in Pasuruan indicates critical factors shaping their usage decisions.
Insights gained may enhance service quality and consumer loyalty for Gojek and similar platforms.

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Quantitative analysis shows app quality and service trust affect consumer decisions for Gojek in Pasuruan, highlighting key improvement areas.

Muhammad Hussain Ismail (2025) studied this question.

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Quantitative analysis shows app quality and service trust affect consumer decisions for Gojek in Pasuruan, highlighting key improvement areas.