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This is a Quantitative Study study.

The Influence of Trust and Ease of Use on User Satisfaction and Loyalty of the Gojek Application

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Trust and ease of use positively influence user satisfaction, enhancing the loyalty of Gojek app users.
Data from 110 active Gojek users showed significant effects of satisfaction on user loyalty, while direct effects were not significant.
A quantitative approach with an explanatory design used a Likert scale questionnaire for data collection and analysis.
Findings emphasize the need for Gojek to improve transparency and service experiences to boost user satisfaction and loyalty.

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Quantitative analysis reveals trust and ease of use improve user satisfaction, suggesting loyalty is influenced indirectly in Gojek users.

Zuhro et al. (2025) studied this question.

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Quantitative analysis reveals trust and ease of use improve user satisfaction, suggesting loyalty is influenced indirectly in Gojek users.