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September 10, 2025Turisticko poslovanjeOpen Access

Enhancing guest experiences through digital technology in hospitality

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Authors

DŽDragan Živković

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Overview

Observational analysis reveals positive perceptions of digital services in hotels, suggesting enhancements could improve guest satisfaction.

Key Points

  • Approximately 78% of respondents perceive digital services positively, enhancing guest experiences significantly.
  • Key evidence shows that mobile check-in/check-out is the most valued feature among hotel guests.
  • The approach utilized a structured questionnaire, distributed via QR codes to gather data from 223 valid entries.
  • This highlights the necessity for tailored digital services that accommodate diverse guest preferences for satisfaction.

Cite This Study

Dragan Živković (2025) studied this question.

synapsesocial.com/papers/68c1b60654b1d3bfb60eaec9https://doi.org/10.5937/turpos0-56669
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