What type of study is this?

This is a Survey study (also classified as: Observational).

Pengaruh Service Excellence, Physical Environment, Dan Doctor – Patient Relationship Terhadap Revisit Intention Yang Dimediasi Oleh Patient Satisfaction Dalam Outpatient Department

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Survey reveals doctor-patient relationship boosts revisit intention, while service excellence does not impact satisfaction.

Revisit intention is significantly influenced by the doctor-patient relationship, improving overall satisfaction levels.
Among 138 patients surveyed, data indicated a strong positive link between patient satisfaction and revisit intention.
A cross-sectional survey method highlighted that service excellence had no mediating effect on revisit intention.
Findings suggest hospitals should focus on enhancing doctor-patient interactions to encourage repeat visits.

Venny et al. (2025) studied this question.

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