What type of study is this?

This is a Quantitative Study study (also classified as: Cross-Sectional Study).

The Relationship Between Service Quality and Outpatient Repeat Visit Interest at the Integrated Service Unit of Adi Husada Kapasari Hospital

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Quantitative analysis shows service quality influences patient satisfaction but not return interest in outpatients.

High service quality in hospitals is crucial for patient satisfaction and loyalty, influencing their decisions to return.
Despite a high interest in return visits (98.5%), no significant correlation was found between service quality and this interest (r = -0.026).
The study involved 68 respondents selected through purposive sampling from over 6,000 patients during March–June 2025.
Other factors, including location and cost, appear to significantly influence patients' decisions to revisit, highlighting areas for further research.

Saputra et al. (2025) studied this question.

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