Engagement on the front line

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Frontline support workers in disability care typically face physical and emotional demands in their jobs. Firms can help effectively address such challenges and positively impact on the work engagement of these employees by focusing on strengthening key HR practices that serve as job resources which function to counter these demands. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.