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June 27, 2024Cogent Business & ManagementOpen Access

Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study

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Authors

SSS. Hemmah SubramaniamWWWalton WiderJTJem Cloyd M. Tanucan

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Key Points

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Cite This Study

Subramaniam et al. (2024) studied this question.

synapsesocial.com/papers/68e62ea5b6db6435875c14d4https://doi.org/10.1080/23311975.2024.2370444
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Psychological contracts and retention strategies in Malaysia: A Delphi study on contract and permanent employment2026
  2. 2Determinants of employee loyalty of company A: A delphi study2025
  3. 3Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents2024 · 1 citations
  4. 4The determinants of talent retention in the information technology services sector in Malaysia2024 · 1 citations
  5. 5Human resource management practices and employee retention: Job satisfaction as a mediator in Malaysia’s information technology (IT) industry2024 · 2 citations