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October 8, 2025World Journal of Advanced Research and Reviews

Developing Resilient Human Resource Policies for Crisis Management and Workforce Stability in U.S. Hotels and Restaurants Post COVID

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Authors

EOEsther OmpongMOMatthew Oman-Amoako

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Overview

Literature review reveals HR interventions enhancing workforce stability in hospitality, suggesting new frameworks for resilience.

Key Points

  • The review identifies four clusters of HR interventions that underpin workforce stability in the hospitality sector.
  • Leading chains integrating these HR policies achieved faster restaffing and improved guest satisfaction, with notable case studies highlighted.
  • Despite advances, significant gaps exist in research and evaluation of specific HR policies across different hospitality segments.
  • A proposed four-pillar policy framework aims to guide HR leaders in embedding flexibility and ongoing learning into crisis strategies.

Cite This Study

Ompong et al. (2025) studied this question.

synapsesocial.com/papers/68e6bc5f38ca8e474d549d2dhttps://doi.org/10.30574/wjarr.2025.28.1.3385
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Investigating hr management strategies during covid-19 in hotels2025
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  3. 3Enhancing resilience of human resource practices in the tourism and hospitality business of India during the COVID-19 pandemic2024 · 1 citations
  4. 4Crisis Management Strategies in the Hotel Industry: A Qualitative Inquiry2025
  5. 5Human Resources (HR) lessons learned during the 2020 Pandemic: A literature review and perspective from HR professionals2023 · 1 citations