E-Commerce changed how we buy and sell things online. AI makes it better with personalized suggestions, chatbots for help, and predicting what we might like. People like AI because it's easy, personal, and makes shopping faster. But some worry about their privacy, security, and AI taking over jobs. Still, AI keeps improving eCommerce by analyzing data, doing tasks automatically, and making customers happier overall.
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- et al. (2024) studied this question.
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