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This is a Mixed-Methods study (also classified as: Quantitative Study).

Profiling of Postgraduate Students as a Framework for Service Quality in South African Academic Libraries

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Recognising and valuing academic libraries requires understanding the individual needs of clients to provide customised services.
The study utilized a mixed-methods approach, with a dominant quantitative strategy through a survey design.
Libraries in South Africa must adapt to changes in information needs to ensure academic success among university communities.
The findings encourage academic libraries to rethink their services and reposition themselves in the academic landscape.

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Literature review highlights the need for customised services in academic libraries, suggesting new strategies for engagement.

Makhathini et al. (2025) studied this question.

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