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February 2, 2026

The Role of Work–Life Balance in Linking Stress, Support, and Turnover Intentions in Hospitality Industry

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Authors

MWMade WidiyasaInstitut Sains dan Teknologi Terpadu SurabayaSSSuhermin SuherminInstitut Sains dan Teknologi Terpadu Surabaya

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Implication

Quantitative analysis reveals how work-life balance links job stress and support to turnover intentions in hospitality workers, suggesting industry changes.

Key Points

  • This research aims to explore the impact of job stress and perceived organizational support on turnover intention, focusing on work-life balance as a mediating factor.
  • Quantitative causal design used for analysis
  • Census method for data collection targeting all employees
  • Sample included 51 employees from PRQ Apartment in Surabaya
  • Work-life balance partially mediates the effect of perceived organizational support on turnover intention (β = 0.189, p = 0.042)
  • No mediation found for the effect of job stress on turnover intention
  • Work-life balance positively predicts turnover intention (β = 0.406, p = 0.010)

Cite This Study

Widiyasa et al. (2025) studied this question.

synapsesocial.com/papers/6980fd18c1c9540dea80ece9https://doi.org/10.22034/ijmae.2025.539824.1832
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The impact of work life balance and work related stress on turnover intention2025
  2. 2The Effect of Workload and Work-life Balance on Employee Turnover Intention: The Moderating Role of Organizational Support2025 · 1 citations
  3. 3The mediating role of job satisfaction in the effect of work–family conflict and job stress on turnover intention2026
  4. 4JOB ENGAGEMENT AND WORK LIFE BALANCE AS INTERVENING VARIABELS BETWEEN JOB STRESS AND SUPERVISOR SUPPORTIVE ON TURNOVER INTENTION AMONG COMMERCIAL LOCAL TELEVISION EMPLOYEES IN SEMARANG CITY2024 · 4 citations
  5. 5The Effect of Work-Family Conflict, Work Overload, and Perceived Organizational Support towards Work Stress and Its Impact on Turnover Intentions in the Private Bank Employees2024