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April 15, 2026Asian Education and Development Studies

The impact of university social responsibility on academic performance through the mediation of service quality, university image, student satisfaction and student loyalty

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Authors

SSSri SurantaRRRahmawati RahmawatiSHSri Hartoko

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Overview

Quantitative survey shows that university social responsibility enhances academic performance via service quality, image, and loyalty.

Key Points

  • This research aims to examine the role of university social responsibility on improving academic performance through several mediators.
  • Quantitative survey design
  • Survey conducted at two universities in Indonesia
  • Data collection via Google Docs
  • Path analysis using WarpPLS version 8.0
  • University social responsibility positively influences academic performance directly and indirectly.
  • Service quality and university image significantly affect student satisfaction and loyalty.
  • Student loyalty positively influences academic performance; student satisfaction does not significantly affect it.

Cite This Study

Suranta et al. (2026) studied this question.

synapsesocial.com/papers/69df2c9ee4eeef8a2a6b1e18https://doi.org/10.1108/aeds-12-2025-0647
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The influence of university social responsibility on student satisfaction through the mediation of service quality and university image2026
  2. 2Determinants of academic performance: the role of university social responsibility2026
  3. 3Does university social responsibility practices affect Malaysian private universities’ reputation? The mediating roles of university image, student satisfaction, and social reporting & communication2025
  4. 4How university social responsibility drives student loyalty and positive word-of-mouth: the mediating roles of perceived quality and satisfaction2026
  5. 5Assessing the Causal Relationship of Service Quality, University Image, Student Satisfaction and Student Loyalty: A Structural Equation Modelling Approach2025