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The article discusses the impact, alternatives pursued and the lessons learnt during the COVID-19 in the Indian education sector. The structure of the schooling, teaching, and learning process was the first to be impacted by the series of lockdowns. Only a few well-to-do private schools could adopt an online teaching pedagogy; low-income private and government schools could not because of non-access to e-learning solutions. This disruption in education delivery is pushing policy makers to tackle the digital divide and come up with inclusive e-learning solutions at an accelerated pace. The author of this paper worked for a university that had a legacy of 40 years. The paper elaborates on the lessons and insights of the university's business school from its operations during the pandemic. How did the university work during the pandemic? How did it recalibrate its processes and systems to stay on top of the crisis? How did it do things differently? The article ends with a note on the likely new approach in doing things differently with technology and digital platforms in India.
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Bollam Karunakar (2021) studied this question.
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