Emotional Intelligence and Job Performance: Evidence from Albania Context

This paper reviews the correlation between emotional intelligence and job performance in 171 bank employees, in the city of Vlore, Albania.The correlation between emotional intelligence on employees' job performance was studied concentrating on four dimensions of emotional intelligence: self-awareness, self-management, self-motivation and social awareness.The questionnaire technique was used as one of the most frequent methods for data collection in empirical research.The data obtained from the questionnaires to investigate the conceptual model and the proposed hypotheses were empirically tested using the multiple linear regression model.The study was conducted between the June and December 2022.From the regression analysis, the emotional intelligence predicts employees' job performance.The analysis found that self-awareness and self-motivation factors have a positive impact on employee performance.The study shows that employees with high emotional intelligence have a positive impact on job performance.This study may contribute significantly by providing insight for banking sector in Albania.This sector should conduct trainings to increase the competences of employees, to understand the feelings and viewpoints of others, to show an active interest in their concerns, to recognize and fulfill the needs of customers, for the development of others and cultivating opportunities through diversity.