What does this research mean for the field?

The depth of digital technology adoption, particularly in e-commerce and online payments, significantly improves the financial performance of SMEs, with benefits varying by firm size, sector, and the availability of ICT personnel. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To evaluate the impact of digital technology adoption intensity, scale, and depth on the financial performance of small- and medium-sized enterprises.

January 1, 2025Asian Economic Papers

Digital Technology Adoption and the Financial Performance of SMEs: Evidence from Thailand

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Authors

JJJuthathip JongwanichThammasat University AKArchanun KohpaiboonBangkok University

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Implication

Observational study reveals digital technology adoption improves financial returns in small and medium enterprises, indicating that specialized e-commerce tools drive more growth than basic internet.

Key Points

To evaluate the impact of digital technology adoption intensity, scale, and depth on the financial performance of small- and medium-sized enterprises.
Analyzed digital technology adoption and firm financial performance using enterprise data from Thailand spanning 2018 to 2021.
Assessed specific dimensions of technology usage, including ICT-trained personnel, e-commerce, general internet access, and software adoption across firm sizes and industry sectors.
ICT adoption for online purchasing, sales, and payments significantly improved financial performance, with service sector firms benefiting more than manufacturing firms.
Software adoption predominantly benefited medium and large firms, whereas basic internet connectivity without e-commerce capabilities showed limited effect on financial outcomes across all firm sizes.
Greater technology depth produced larger increases in revenues and price-cost margins than in overall profits, reflecting high acquisition costs and persistent shortages of qualified ICT staff.

Cite This Study

Jongwanich et al. (2025) studied this question.

synapsesocial.com/papers/6a1ff6052065d284090db514 https://doi.org/10.1162/asep_a_00922

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Implication

Observational study reveals digital technology adoption improves financial returns in small and medium enterprises, indicating that specialized e-commerce tools drive more growth than basic internet.

Digital Technology Adoption and the Financial Performance of SMEs: Evidence from Thailand

Discussion

Member takes

Implication

Key Points

Cite This Study

Digital Technology Adoption and the Financial Performance of SMEs: Evidence from Thailand

Discussion

Member takes

Implication

Key Points

Cite This Study

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